HOSTHELP
SERVICE
YOU HAVE THE ACCOMMODATION, WE HAVE THE SKILLS
BE VISIBLE
HOSTHELP can help you design your website and implement the right communications strategy.
Every project is unique. That's why HOSTHELP offers tailor-made services, designed to meet your objectives, your needs and your budget.
We create a website that reflects your company's image, with a responsive design (suitable for all screens), that can be multilingual and optimised for search engine optimisation.
We also maintain your site to guarantee its performance and security on a daily basis.
MORE THAN JUST THE WEB, YOUR COMMUNICATION SUPPORTS
GRAPHICS, PRINTING, PHOTOS - HOSTHELP takes care of it.
Need a presentation brochure, business cards, flyers, quality photographs or even a new visual identity?
HOSTHELP will take care of the complete production of your communication materials, from design to delivery.
MAKE YOUR LIFE EASIER
Do you own a hosting service? HOSTHELP takes care of its management from A to Z, thanks to a turnkey solution fully adapted to your needs and expectations.
Specialising in short and medium-term rental, HOSTHELP allows you to make the most of your property without the constraints of day-to-day management. We provide comprehensive, rigorous and personalised support.
We offer flexible contracts with owners, adapted to each situation:
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Indefinite term, for uninterrupted, untroubled management.
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Fixed-term, from 4 months, ideal for subletting your property while you travel around the world,
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Mandate for one or more services.
Creating and promoting your ad
Professional copywriting, quality photos, tailor-made pricing strategy.
Create your own website
Creating a website dedicated to your accommodation, to reinforce your image, build loyalty among your travelers and encourage direct bookings.
Reservations management
Multi-platform synchronisation (Airbnb, Booking.com, VRBO, own website, etc.)
Communication with your guests
Smooth, professional exchanges before, during and after their stay to ensure the best possible experience.
Creation of a digital guide for your travellers
Online guide to practical information on accommodation and other recommendations.
Property management
In concrete terms, what does HOSTHELP do?
HOSTHELP offers specialised services for the management of short and medium-term accommodation. Whether you own a holiday flat, bed and breakfast, Airbnb accommodation, hotel, campsite or shared accommodation, we can support you at every stage of your business.
Our services includes:
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Complete management of your accommodation, from A to Z
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An Airbnb concierge service tailored to your expectations and your clientele
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Efficient management solutions: rate management, synchronisation with booking platforms, process automation, etc.
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Development of a marketing strategy tailored to your accommodation
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Creation of communication tools: visual identity, website, brochures, attractive visuals, etc.
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Evaluation of your services, with personalised advice to optimise the quality of your welcome and improve your profitability
Why should you choose HOSTHELP?
With over 20 years of experience in the tourism sector, accommodation management, and marketing, HOSTHELP offers you a local, flexible, and professional service.
Each accommodation is unique. That’s why we provide tailor-made solutions, adapted to your specific needs and goals.
Based in Neuchâtel, HOSTHELP works with all types of lodging: vacation apartments, guest rooms, hotels, campsites, collective accommodations, unique stays, Airbnb…
HOSTHELP provides an impartial, caring, and experienced external perspective to make a difference and enhance your guests’ experience while making your life easier.
Housekeeping
Professional cleaning, laundry management, regular checking of the property's condition.
Payment collection management
Rigorous payment security and tracking, for total peace of mind.
Tourist tax
Full handling of tax collection and reporting in accordance with current regulations
Monitoring and transparency
Performance reports, personalised advice and a single, responsive contact.
Welcoming and assisting travellers
Smooth check-in and check-out, support available throughout your stay
Customer experience
TAKE CARE OF YOUR CUSTOMERS
"You only get one chance to make a good first impression.
And that impression starts long before your travellers arrive.
At HOSTHELP, we offer you a professional, neutral and friendly assessment of your accommodation.
Our aim: to identify your accommodation's strong points... and reveal the areas for improvement that are invisible on a day-to-day basis, but crucial for your customers.
We review each stage of the customer journey:
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Booking process and communication
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Reception and care
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Comfort and layout of accommodation
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Quality of equipment and cleanliness
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Overall experience and post-stay follow-up
At the end of the visit, you'll receive a detailed report with practical, easy-to-implement recommendations for improving customer satisfaction, your online reviews... and your profitability.
